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Can't Upgrade from 10.3.1 to 10.3.2

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12 Apr 2017 21:21 #87133 by CMessineo
I have a machine with a legal copy of FCP downloaded from the App Store and it's on version 10.3.1.

I want to update it to 10.3.2, but that option is not showing for me in the App Store. It shows that I have FCP installed on this machine, but it won't show the 10.3.2 update.

Any suggestions on why this is happening and how I can fix it?

Thanks,

Chris

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12 Apr 2017 21:27 #87134 by Tom Wolsky
I don't know why this happens sometimes but it does. Hide the current version in the trash and download again from the Purchased page of the App Store.

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12 Apr 2017 21:30 #87135 by CMessineo
Thanks for the quick reply, but what do you mean exactly by "hide the current version in the trash"?

How am I doing that?

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12 Apr 2017 21:48 #87137 by Tom Wolsky
Select it in the Applications folder and press Cmd-delete to move it to the trash.

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12 Apr 2017 21:54 #87138 by CMessineo
Oh, wow, you literally want me to delete the whole thing.

Okay, I will give that a try.

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12 Apr 2017 22:08 #87139 by Tom Wolsky
Don't empty the trash, just move it there.

You can also compress it first if you like before moving it to the trash.

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12 Apr 2017 22:14 #87140 by CMessineo
Why am I not deleting the trash?

Don't I need to download a whole new copy to get the new version (after I've done the deletion)?

Sorry to be so dense and thanks again for the help.

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12 Apr 2017 22:18 #87141 by Tom Wolsky
Just in case there's a problem with the download. The App Store can get hinky. I'd just like to be safe, make sure the app downloads ok, and launches properly.

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12 Apr 2017 23:55 #87143 by CMessineo
It worked perfectly.

Thanks a lot!

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