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Frame.io Share not Uploading.

oldsoul
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27 Nov 2016 06:46 #83359 by oldsoul

Frame.io Share not Uploading. was created by oldsoul

I just upgraded to FCP 10.3 and now my Frame.io share preset H264 Timeline won't upload to my project. I deleted them and I tried re-installing the extensions from the Frame.io standalone app. My OS is El Capitan 10.11.6. I can manually upload to the Frame.io project outside of FCPX. Any ideas?

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heyitsjulian
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02 Dec 2016 07:36 #83537 by heyitsjulian

Replied by heyitsjulian on topic Frame.io Share not Uploading.

I am also having this issue. I uninstalled the Frame.io Helper App and re-installed from the App Store, to no avail. I have reached out to the Frame.io team and am waiting on a response.

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AppleGuru
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02 Dec 2016 08:04 #83541 by AppleGuru

Replied by AppleGuru on topic Frame.io Share not Uploading.

wasn't this already addressed in the What's new, fixed or different in FCP 10.3? thread?

Which seems not to be 10.3 related.

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Living Smart TV
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TV-vært, blogger, fotograf, forfatter - tjek www.livingsmarttv.dk Sprællemand :)

02 Dec 2016 08:07 #83542 by Living Smart TV

Replied by Living Smart TV on topic Frame.io Share not Uploading.

We have the same problem - seems it does export a temporary file for upload and then stops

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heyitsjulian
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02 Dec 2016 08:14 #83545 by heyitsjulian

Replied by heyitsjulian on topic Frame.io Share not Uploading.

You're right, I didn't see it in that thread. I just gave it a run with 10.2.3 and it also sat at 0%.

-on macOS 10.12.1.

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ronny courtens
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02 Dec 2016 08:14 #83546 by ronny courtens

Replied by ronny courtens on topic Frame.io Share not Uploading.

It always takes some time before third-party manufacturers update their products for new versions of the OS or the NLE. The best thing you can do is indeed to contact the manufacturers, so they are aware of any issues.

- Ronny

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Suzero
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02 Dec 2016 09:19 - 02 Dec 2016 09:21 #83547 by Suzero

Replied by Suzero on topic Frame.io Share not Uploading.

The solution for Frame.io upload is to adjust the Share settings.

Go to File > Share > Add Destination.
Don't add a destination, but edit an existing one.
Select the existing Frame.io destination that you usually use in the left column.
After the 10.3 update the 'Open With...' setting is set to 'Do Nothing' - this needs to be set to open in Frame.io.
Change that setting and the upload should work again.