fbpx
3 Post Moderation Rule for New Boarders (25 Jan 2021)

New boarders will have their posts moderated - Don't worry if you cannot see your post immediately.

Anyone Else Getting This Frame.io Error?

More
07 Nov 2016 23:56 #82400 by Shane M


“Your Project” has background tasks that are not yet complete.

If you continue, these effects may be missing or have reduced quality:

Retiming - Optical Flow



I went to export a project to Frame.io as I've done many times before, but this time I'm in 10.3...the whole timeline is rendered, I've deleted cache, re-rendered, restarted computer, re-installed app, etc...nothing works.

Any ideas?
Attachments:

Please Log in to join the conversation.

More
08 Nov 2016 00:42 #82401 by FernKraft
I had that as well, though not specifically while using Frame.io. I just found the clip and had fcpx reprocess the optical flow. Are you using 10.3?

Please Log in to join the conversation.

More
08 Nov 2016 00:46 #82402 by Shane M
I actually just now heard back from Frame.io support and he said its got nothing to do with Optical Flow and its actually a problem with the Companion App...

Sorry about the confusion. You must have an older version of our Companion App already installed. We've found that you'll have to do the following to get this to work properly:

  • Uninstall the Frame.io Companion App
  • Remove Share Destinations
  • Install the newest version from Frame.io
  • Create new Share Destinations

Sorry about the work around but we're currently looking into an update for 10.3 without this step-by-step process.


Going to give that a try...

Please Log in to join the conversation.

More
08 Nov 2016 17:15 #82443 by FernKraft
Just received the error again, sadly it's on a longer cut, so I'll see if I can find the issue.
This is a project that was brought into 10.3 from 10.2.3, so that's probably what is causing the issue.
Attachments:

Please Log in to join the conversation.

More
08 Nov 2016 17:19 #82445 by Shane M
Mine is a brand new project fully created in FCPX 10.3.

Please Log in to join the conversation.

More
08 Nov 2016 17:25 #82447 by JoeEditor
I'm not using Frame.io, and I get that message a LOT! Royal PITA. I filled out the feedback for with Apple.

Please Log in to join the conversation.