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Can't export H.264 anymore
- BambooMagic
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26 Oct 2016 01:14 #81223
by BambooMagic
Can't export H.264 anymore was created by BambooMagic
Greetings! I'm having a very annoying problem that's been driving me crazy. I'm using the latest version of FCPX and Compressor. Everything worked flawlessly until 4 days ago when I realized that I couldn't export an H264 file. I tried:
Exporting directly to Frame.io: Failed
Exporting to Vimeo: Failed
Exporting a Prores master file: Worked!
I tried transcoding my Prores to H.264 in Compressor but all my H264 presets vanished. I tried creating a new H264 preset but it keeps crashing Compressor. Removing and re-installing FCPX didn't fix it. Removing Compressor and re-installing didn't work.
Adobe Media Encoder works with H.264
Any suggestions?
Exporting directly to Frame.io: Failed
Exporting to Vimeo: Failed
Exporting a Prores master file: Worked!
I tried transcoding my Prores to H.264 in Compressor but all my H264 presets vanished. I tried creating a new H264 preset but it keeps crashing Compressor. Removing and re-installing FCPX didn't fix it. Removing Compressor and re-installing didn't work.
Adobe Media Encoder works with H.264
Any suggestions?
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- Tom Wolsky
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26 Oct 2016 01:43 #81225
by Tom Wolsky
Replied by Tom Wolsky on topic Can't export H.264 anymore
Trash your preferences. Try exporting master file in H.264.
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- BambooMagic
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26 Oct 2016 02:36 #81226
by BambooMagic
Replied by BambooMagic on topic Can't export H.264 anymore
Trashing preferences doesn't fix the problem. I trashed the FCPX and Compressor preferences. Exporting an H264 from FCPX works but that doesn't solve the issue since batch encoding in Compressor and exporting from FCP to Frame.io are part of my daily workflow. I'm wondering if it's not a Compressor issue since all my H264 presets vanished and I can't even create an H264 preset. I've never encountered this problem.
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26 Oct 2016 04:05 #81230
by dgwvideo
Creating history....one edit at a time !
Replied by dgwvideo on topic Can't export H.264 anymore
You don't specify software versions or how you removed and reinstalled Compressor, but assuming you are using the latest version, here is Apple's document on how to completely remove Compressor 4.2 or later before reinstalling:
support.apple.com/en-us/HT203476
Digital Rebellion also sells Pro Maintenance Tools which contains a Compressor repair tool, but I have found the Apple instructions followed by a reinstall have worked the two or three times I needed to do it.
If this doesn't help then you should probably post your system specs and software versions.
support.apple.com/en-us/HT203476
Digital Rebellion also sells Pro Maintenance Tools which contains a Compressor repair tool, but I have found the Apple instructions followed by a reinstall have worked the two or three times I needed to do it.
If this doesn't help then you should probably post your system specs and software versions.
Creating history....one edit at a time !
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26 Oct 2016 10:40 #81238
by EditorGuy
Replied by EditorGuy on topic Can't export H.264 anymore
Compressor has its own built-in Repair utility now. Preferences, Advanced. Use that, works great.
Also, use the free Digital Rebellion "FCS Remover" to uninstall FCPX and Compressor totally. Then reinstall.
I'd also reinstall the latest Pro Video Support update.
Also, use the free Digital Rebellion "FCS Remover" to uninstall FCPX and Compressor totally. Then reinstall.
I'd also reinstall the latest Pro Video Support update.
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- BambooMagic
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26 Oct 2016 15:19 #81251
by BambooMagic
Replied by BambooMagic on topic Can't export H.264 anymore
I'm running the latest version of Compressor (4.2.2) and FCPX (10.2.3) with El Capitan 10.11.6.
I removed FCPX and Compressor with Digital Rebellion's FCS remover and re-installed. No luck. I ran Compressor Repair with no luck. I re-installed Pro video Formats and Quicktime. Compressor still crashes when I try to create an H264 preset.
Does anyone have any suggestion on what else could cause this problem?
System specs:
Imac, 2.5 GHz i7, 32 GB 1600 MHz DDR3, NVIDIA GeForce GTZ 780M 4096 MB
This issue came completely randomly.
I removed FCPX and Compressor with Digital Rebellion's FCS remover and re-installed. No luck. I ran Compressor Repair with no luck. I re-installed Pro video Formats and Quicktime. Compressor still crashes when I try to create an H264 preset.
Does anyone have any suggestion on what else could cause this problem?
System specs:
Imac, 2.5 GHz i7, 32 GB 1600 MHz DDR3, NVIDIA GeForce GTZ 780M 4096 MB
This issue came completely randomly.
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26 Oct 2016 15:20 #81252
by bogiesan
did not know that, Thanks!.
Preferences / Advanced / Reset queue / Repair Compressor
Replied by bogiesan on topic Can't export H.264 anymore
Compressor has its own built-in Repair utility now. Preferences, Advanced. Use that, works great.
did not know that, Thanks!.
Preferences / Advanced / Reset queue / Repair Compressor
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- BambooMagic
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26 Oct 2016 16:11 #81257
by BambooMagic
Replied by BambooMagic on topic Can't export H.264 anymore
I tried the built-in repair but still no dice. I'm wondering if this could be related to something other than Compressor.
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26 Oct 2016 21:18 #81262
by dgwvideo
Creating history....one edit at a time !
Replied by dgwvideo on topic Can't export H.264 anymore
This may be related to a corrupt user account in the OS. You can verify this by creating a new user administrator account on the system. Log into the new user and see how Compressor works. If it functions properly under the new user account, then post back. There are procedures for rebuilding an existing user account that has been corrupted.
Creating history....one edit at a time !
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27 Oct 2016 23:19 #81438
by BambooMagic
Replied by BambooMagic on topic Can't export H.264 anymore
I created a new user admin account and still have the same problem.
I was so excited about the new update, thinking it might fix the problem. Still the same issues!!!
I was so excited about the new update, thinking it might fix the problem. Still the same issues!!!
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28 Oct 2016 19:15 #81546
by BambooMagic
Replied by BambooMagic on topic Can't export H.264 anymore
I updated to Sierra and it seemed to have fixed the problem. I still can't get Frame.io's uploader to work but I can live with that as long as Compressor and FCPX don't crash.
Thanks for all your input!
Thanks for all your input!
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