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FCPX freezing since update to OS X 10.10.5 along with iTunes

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28 Nov 2015 00:55 - 28 Nov 2015 15:11 #70994 by jonathancchau
Hi everyone, I've been having some extremely disruptive problems ever since upgrading from OS X 10.10.1 to 10.10.5 and hoping someone can help. FCPX is basically unusable now. Seconds after trying to import or playback any media, video starts experiencing green rectangular lines across the video with extreme distortion, which turns into an unending spinning beach ball. FCPX doesn't fully crash but never comes out of the spinning ball state, and a force quit is eventually needed. Then, the software can't even be opened back up unless I restart.

I also want to bring up that iTunes has also not been functioning since the update, because I believe the issues are related and I've been able to diagnose this one further. Seconds after opening iTunes, the entire computer consistently freezes then restarts by itself. I discovered that iTunes worked when booting the OS in safe mode, but did not work when creating a new OS user. So with that info, I realized it was likely a software incompatibility and was able to trace the problem down to one file in System/Library/Extensions: AMDRadeonX4000.kext. When removing that file, iTunes is able to run without freezing, though FCPX won’t open at all.

I’ve tried a complete reinstall and library rebuild of both FCPX and iTunes to no avail. It really seems that the GPU and this particular driver was broken with the OS update but I don’t know how to fix it. I’ve tried editing the info.plist inside the .kext based on some info from mackintosh forums but it hasn’t fixed anything. Has anyone else experienced this with the Yosemite update? My next plan of action is to try an upgrade to El Capitan, but it’s not ideal with the amount of important software that I need for my work. Posting hardware info and a User Diagnostic log from the console about FCPX below, was never able to produce one for iTunes. First time posting for help in a forum so let me know if I need to give any other info that would help. Any insight on the issue will be greatly appreciated.

Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 12-Core Intel Xeon E5
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 12
L2 Cache (per Core): 256 KB
L3 Cache: 30 MB
Memory: 16 GB
Boot ROM Version: MP61.0116.B15
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
Hardware UUID: CC120E56-F183-5327-9385-A806BF96C5DB

Graphics:
Chipset Model: AMD FirePro D700
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 6144 MB
Vendor: ATI (0x1002)
Device ID: 0x6798
Revision ID: 0x0000
ROM Revision: 113-C3861J-687
gMux Version: 4.0.11 [3.2.8]
EFI Driver Version: 01.00.687

Process: Final Cut Pro [466]
Path: /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
Identifier: com.apple.FinalCut
Version: 10.2.2 (269216)
Build Info: ProEditor-26921006056000000~1
App Item ID: 424389933
App External ID: 812968461
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Final Cut Pro [466]
User ID: 501

Date/Time: 2015-11-24 19:36:05.443 -0800
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: 85863BFA-2374-82D3-31B5-C172D651A671


Time Awake Since Boot: 110 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010

VM Regions Near 0x10:
-->
__TEXT 0000000103778000-0000000103857000 [ 892K] r-x/rwx SM=COW /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro

Application Specific Information:
/Applications/Final Cut Pro.app/Contents/MacOS/../Frameworks//Ozone.framework/Versions/A/Ozone

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.progl.framework 0x000000010638097a ProGL::ContextHandle::getCGLContext() const + 4
1 com.apple.ProGraphics 0x000000011ffbec27 PGContext::setSurface(PGSurface*) + 23
2 com.apple.ProGraphics 0x000000011ffc9fdb PGSurface::PGSurface(std::tr1::shared_ptr<PGContext> const&, unsigned int, unsigned int, unsigned int) + 91
3 com.apple.ProGraphics 0x000000011ffca661 PGPBuffer::PGPBuffer(std::tr1::shared_ptr<PGContext> const&, unsigned int, unsigned int) + 33
4 com.apple.ProGraphics 0x000000011ffca5f8 PGMakePBuffer(std::tr1::shared_ptr<PGContext> const&, unsigned int, unsigned int) + 56
5 com.apple.ozone.framework 0x000000011ee352ba _GLOBAL__I_a + 1530
6 dyld 0x00007fff6d5d8d0b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 265
7 dyld 0x00007fff6d5d8e98 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
8 dyld 0x00007fff6d5d5891 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 305
9 dyld 0x00007fff6d5d5826 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 198
10 dyld 0x00007fff6d5d5718 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
11 dyld 0x00007fff6d5d5989 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
12 dyld 0x00007fff6d5cb0ca dyld::runInitializers(ImageLoader*) + 89
13 dyld 0x00007fff6d5d21f1 dlopen + 578
14 libdyld.dylib 0x000000010bd01857 dlopen + 59
15 com.apple.CoreFoundation 0x000000010865b9c8 _CFBundleDlfcnLoadBundle + 152
16 com.apple.CoreFoundation 0x000000010865b190 _CFBundleLoadExecutableAndReturnError + 528
17 com.apple.Foundation 0x0000000106a04a53 _NSBundleLoadCode + 513
18 com.apple.Foundation 0x0000000106a0444f -[NSBundle loadAndReturnError:] + 259
19 com.apple.Flexo 0x000000010413b00c +[FFPluginDirectoryScanner _scanDirectory:withExtension:scanned:delegate:didLoadSelector:] + 604
20 com.apple.Flexo 0x000000010413b4de +[FFPluginDirectoryScanner scanForPluginsInDirectory:withExtension:delegate:didLoadSelector:] + 990
21 libobjc.A.dylib 0x0000000106f4a1b5 _class_initialize + 649
22 libobjc.A.dylib 0x0000000106f49f7f _class_initialize + 83
23 libobjc.A.dylib 0x0000000106f5a777 lookUpImpOrForward + 322
24 libobjc.A.dylib 0x0000000106f441ac objc_msgSend + 236
25 com.apple.Foundation 0x0000000106a04601 -[NSBundle loadAndReturnError:] + 693
26 com.apple.Flexo 0x000000010413b00c +[FFPluginDirectoryScanner _scanDirectory:withExtension:scanned:delegate:didLoadSelector:] + 604
27 com.apple.Flexo 0x000000010413b4de +[FFPluginDirectoryScanner scanForPluginsInDirectory:withExtension:delegate:didLoadSelector:] + 990
28 com.apple.Flexo 0x0000000103f5ca8a +[FFEffect(RuntimeBundleLoading) initEffectRegistry] + 202
29 com.apple.Flexo 0x0000000103f7ddb7 FFInitializePart2 + 71
30 com.apple.Flexo 0x0000000103f466e6 +[Flexo finishInit] + 22
31 com.apple.FinalCut 0x000000010377ad75 main + 1013
32 libdyld.dylib 0x000000010bd025c9 start + 1
Last edit: 28 Nov 2015 15:11 by peteramwiggins. Reason: Removed non crash threads

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