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A kindly fcpx soul to help interpret a fcpx problem report?

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30 Oct 2015 19:40 #70045 by ivannoel
Hello to all,
I fear that my problem has been dealt with in the previous 'el capitan' thread, but ...with 180 messages I wouldn't know where to start looking... :-(

In any case, it's pretty simple: I updated to el capitan, then started noticing unexplained crashes in fcpx, they now happen every 5 minutes. I have the report (below) but have no idea how to interpret...
I am assuming it must be an incompatibility with a third party plugin. Could some kindly soul please take a quick look at the report and point me in the right direction?
Many thanks from Argentina!

Ivan
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31 Oct 2015 00:12 #70056 by BenB
Did you install the OS X 10.11.1 bug update?

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31 Oct 2015 01:36 #70057 by ivannoel
Hello, Yes I did.
Ivan

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31 Oct 2015 03:32 #70059 by plysat

ivannoel wrote: Hello, Yes I did.
Ivan


the crash log shows 10.2.1. When did you update? It looks like a graphics (openCL) related problem. Any 3'rd party (non-apple) plugins? If so, try reinstalling them, and make sure they have been updated as well...

Can't sleep? Try this: fcpxpert.net ;-)

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31 Oct 2015 12:15 #70065 by ivannoel
Hello,
Yes, I checked and it's 10.11.1
I updated 10 days ago.
I do have third party plugins, but not many: Neatvideo, Twixtor, Magic Bullet and Coremelt.
It might not be easy for me to reinstall all new versions as some are paying updates
If there is a usual suspect here, thanks for letting me know.
Best wishes,
Ivan

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31 Oct 2015 14:50 - 31 Oct 2015 14:53 #70067 by ronny courtens
Hi Ivan,

The crash log shows a problem with your graphics card driver in thread 52. This can be related to the existing driver not being compatible with EC, or to a plugin that has not been updated for El Capitan and that is crashing your graphics card.

- Go to the nVidia site and make sure you have the latest driver installed for your GeForce card.
- Check the product sites of all the plugins you use to make sure you have installed the latest updates for your plugins.


- Ronny
Last edit: 31 Oct 2015 14:53 by ronny courtens.

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31 Oct 2015 15:00 #70068 by dgwvideo
It might be related to your FCPX library possibly being corrupted. From your report it looks like you are dealing with avchd footage and using some 3D text and materials along with stabilization of clips in your footage. This can create some really large analysis files. If you have been frequently rendering your timeline you might have corrupt render files. Seems like a hefty project for an iMac with only 8 GB ram and 1 GB ram on graphics card.

Try this first - launch FCPX while holding down OPTION and COMMAND keys. When prompted choose to trash preferences. FCPX will open to default state. See if you can open a different library. If this works OK, try opening the library that was giving the constant crashes. If it's still a problem, but other libraries are OK, try the step below.

Try selecting the problem library in FCPX and then choose Delete all generated library files. You might also have to go into the library package and manually remove any analysis files by dragging them to the trash. Reboot and test the library.

If you are on FCPX 10.2.1, try updating to 10.2.2.

See if any of this helps.

Creating history....one edit at a time !

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31 Oct 2015 19:09 #70072 by ivannoel
Indeed, I didn't have the latest nvidia update, I assumed it would show up on the list of automatic updates. Will try that and see if there's change in the air.
Thanks!

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31 Oct 2015 19:14 - 31 Oct 2015 19:20 #70073 by ivannoel
Dgwvideo, Yes, that sounds like me. As I'd never had any problem with my 2 year old mac mini, so I didn't suppose I'd run into problem with heavy renders on the 2015 imac I just bought.
Now you mention it, I do recall having corrupted the library at one point recently, but somehow got the project back ok. Maybe still corrupt...
I will try what you suggested. This seems to be on the right path...
Thanks!
Last edit: 31 Oct 2015 19:20 by ivannoel. Reason: correction

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