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help needed please

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19 Jul 2015 16:25 #66651 by ogiejoe
help needed please was created by ogiejoe
i upgraded my os to os x yosemite. my final cut pro x
is no longer working with a bad sign crossing the icon.
and i went to app store update to see if i can update
the final cut pro x and its not there to update. what
do i do? plz help

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19 Jul 2015 22:12 - 20 Jul 2015 12:48 #66662 by Jonathan Levin
Replied by Jonathan Levin on topic help needed please
Hi ogiejoe

Is this a trial version of fcp x? What happens when you go to app store? Do you see fcp x in the updates section? Is it updating in the "background"?

Are you using the same account you originally purchased FCP X from?
Last edit: 20 Jul 2015 12:48 by Jonathan Levin.

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20 Jul 2015 00:56 #66665 by Tom Wolsky
Replied by Tom Wolsky on topic help needed please
Check the Purchases page of the App Store to make sure the application is listed there.

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20 Jul 2015 13:34 #66671 by VidGreg
Replied by VidGreg on topic help needed please
Ogiejoe, Welcome to the forums.

Go to the App Store using the same account that you purchased FCPX originally. You may need to login with your password.
If you go to the "Purchased" section by clicking on the icon on the top of the page and you see that it says the application is "Installed" and the "Download" icon is not available or greyed out, then try using the "Option" key held down while clicking. It should redownload. If it doesn't try re-clicking the "Purchased" icon while holding down the "Option" key. This should allow you to re-install.
If all of this fails, make a back-up of FCPX data and then un-install FCPX before trying again.

If you are on the latest version of Yosemite, then FCPX gets updated to 10.2.1. It is possible that this caused a glitch.

There is no charge for downloading previous purchases, and FCPX is supposed to not lose any data with a re-install of the app. Always a GREAT idea to have multiple back-ups.

You can also install any app you purchased from the App Store for any/all computers you own, as long as they are linked to the same account.

Hope this helps, Greg

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20 Jul 2015 18:07 #66681 by ogiejoe
Replied by ogiejoe on topic help needed please
Wao! ok as you have explained i think its exactly what happened to me because i didn't sign in with the Apple ID used in purchasing fcpx. i will do that and give you feed back. i appreciate your reply. thank you very much.

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