Problem with supplying disc to client

Hi team,

I've just supplied a disc to a client who can't play the quicktime file that I've supplied to them ?

I think the are using windows media player. They say they can't see the picture.
Does anybody know what I've done wrong. Do they need to download I player ?

film that i sent is a HD720p.mov file

Any advice is gratefully received

Many thanks

Neil

What codec?

".mov" can be ProRes, H.264, DVCPRO-HD, etc, etc, etc.

To be clear Quicktime .mov is a container.
Like two slices of bread if you put ham in between it ain't gonna fly with a vegetarian.

Windows Media Player 12 plays H.264 .mov natively. Earlier version (Vista and earlier) will not. In which case they'd need Quicktime Player which is freely available for Windows.

If you've got something else in the sandwich, the sandwich maker has to learn a little about the ingredients needed.

Hi

I've supplied them with a Apple pro res 422. Would that work with Windows media player ?

Also, as a test I uploaded a HD 720p.mov to facebook to test that it would upload/open ok but when viewed on Facebook the quality looked terrible (looked fine when viewed in quicktime on my computer+. What is the optimum quality that should be used when uploading to facebook ?


thanks


Neil
PS isn't Quicktime.mov a platform rather than a sandwich ?

Windows Media player won't play ProRes. They have to use the QT player.

Sandwich = Container which can have any number of codecs inside it.