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Since update FCPX does not ingest anymore

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03 Oct 2011 14:21 #1477 by
Hi, has anyone made the same experience?

FCPX does not import files anymore, neither from an SD card nor from camera archives on HD.

The import process simply blocks (it obviously tries to render, shows no progress, then eventually fails).

Files can be read from the source directly (event thumbnails show a small camera icon).

Previous captured files behave normally.

The raw pictures are AVCHD ones from a Lumix GH2.

Since I cannot keep all my original sources connected, I cannot work anymore ...

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04 Oct 2011 04:32 #1481 by tpayton
I have fcpx 10.0.1 on several machines and I am not seeing this issue. I would try some basic troubleshooting procedures:

- repair permissions in disk utility
- trash your prefs. Either manually or get digital rebellions free tools for this.

If this doesn't work, trash the app and redownlaod from the mac app store. If you are still stuck after that give apple a call.

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04 Oct 2011 06:25 #1483 by BenB
Digital Rebellion has another free app called Final Cut Remove, that makes sure all necessary system level files are removed so that your Final Cut app is totally gone.

I have two Macs running here, and both still ingest just fine, too.

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04 Oct 2011 14:40 #1485 by
Thanks tpayton and BenB.

I tried it all, even full reinstall after full trash with DR's Final Cut Remove, nothing worked :-(

I sometimes get this error message:

"The following clip encountered an error during import and is still referencing media on the camera: Clip Name: 2011-10-04 10:32:23 Event: TEST Original Name: Clip #1 Volume: NO NAME".

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04 Oct 2011 18:11 #1487 by BenB
That means the clip on the SD card is corrupted. It happens. What camera make/model?

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04 Oct 2011 19:12 #1489 by tpayton
That is a bummer. Is there anything that can be done to repair it?

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04 Oct 2011 19:30 #1490 by BenB
What is the make/model of the camera?

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04 Oct 2011 21:12 #1491 by
Helped by Apple, I tried from a test account created on the Mac for that purpose. There it works properly with all cameras (we use two different ones, that was not the issue). They believe there is a conflict with a third-party effect (that worked fine until the update). Thanks for your concern and have a great time with FCPX and other things in life!

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04 Oct 2011 21:30 #1492 by BenB
Which third-party effect was it? Others may have the same issue.

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04 Oct 2011 21:35 #1493 by
Sure, I would have posted it if I knew which one it is. We are not even sure it is an effect. All we know: the software works properly, but only in a fresh environment.

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05 May 2012 06:52 #8006 by DavidPoland
I have had the exact same problem. It happened first with a Class 10 card. Eventually, just by repeating the process, it ended up working. But I have now also had the same problem with a Class 6 card.

There is something other than corrupted cards going on here.

It's all happened since the last update.

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05 May 2012 18:14 - 05 May 2012 18:18 #8011 by Mikeybouchereau
It sounds like a permission issue, unless you are importing to an external drive and when you did it on a new user account you imported to that user account. I had this issue when my Drobo was failing (it had all green lights), I decided to import not to my drobo but to the drive I would be editing from and I had no problem (I use the drobo as a backup, the I copy the project and events to a fast raided esata drive to edit off of). After looking into my drive and running speed tests on it (I used the Aja disk tool, but now have the really fancy looking Blackmagic Design tool that's in the app store) I saw that my drobo was only writing at 4Mbits a second (it was connected by fw800). So everytime I tried to import from either a p2 card or SD card (AC160 or HVX200) it have me that error. Try a different drive or location for the import. See if that fixes it.
Last edit: 05 May 2012 18:18 by Mikeybouchereau.

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07 May 2012 05:58 #8066 by DavidPoland
So I tried to ingest to my IMac's hard drive and no problem.

Thing is, other events have been ingesting to the external hard drive(s) just fine until the update.

I think something is amiss on the Apple programming side.

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07 May 2012 15:47 #8073 by Scrubelicious
You have the problem only from the Cards or in general?

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29 Jan 2013 16:56 #20586 by brdski
I had the same problem, and I move Perian codec, and after that importing working

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