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Mavericks and WD Hard Drives - LOST DATA

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31 Oct 2013 08:47 - 31 Oct 2013 08:48 #33529 by ukspeedtraps
If you haven't seen this then be warned, if you have then great.

My RAID drive lost all its data the other day and I thought it was the drive, turns out is a problem with the drivers from WD, two days so far scanning the drive to recover the data and I still don't know if I will get it back..


This email is from WD:

***** PLEASE DO NOT REPY TO THIS EMAIL ****

Dear WD Registered Customer,

As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.

The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .

Sincerely,
Western Digital
Last edit: 31 Oct 2013 08:48 by ukspeedtraps.

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