"Failed to render"

Updated to 10.0.8 and Mountain Lion 10.8.3 yesterday on both my machines (2010 Mac Pro and mid-2011 MBP). Everything works fine on the Mac Pro, but on my laptop the plugin "Tonalizer" stopped working.

When I apply it to a clip or just skim it in the effects library it gives me a red screen saying "Plugin <TonalizerFxPlug>: Failed to render"

Anyone know a fix? I tried reinstalling it, both with password and as a trail and downloading a new installer from Irudis. Not much on Google, mostly FCP Legacy.

Thanks in advance.

Have you contacted Irudis support? That would be the next step I would think.

Not yet, wanted to see first if anyone knew a solution or what the problem was.

I downloaded the light version but haven't tried it yet. I'll post back if I have any problems.

Just throwing this out there.

When you have issues with a specific plugin, first make sure you have the latest version. If it is an FxFactory plugin, be sure you have the latest version of FxFactory app.

Then contact the developer right away. They really need to know about bugs. Most are really good about keeping on top of them.

And let us know what the developer says, too. In case we run in to that problem.

When clicking technical support @ irudis.com I get "can't find server". Sounds... appropriate. Tried both my machines and different browsers. this link work for anyone?

irudis.kayako.com/index.php?/Submitticke.../Submit/RenderForm/2

Yes, seems to be a bad link. Contact Customer Service instead, let them know their tech service link is dead, and your problem.

irudis.com/Support/CustomerService.aspx

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