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Final Cut Library Manager still available?
23 Sep 2014 13:46 #53078
by joema
Final Cut Library Manager still available? was created by joema
For several days I have been unsuccessfully trying to reach the publisher at
www.arcticwhiteness.com/
Are they still in business?
Are they still in business?
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- ronny courtens
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23 Sep 2014 13:57 #53080
by ronny courtens
Replied by ronny courtens on topic Final Cut Library Manager still available?
I have no problems reaching their website:
www.arcticwhiteness.com/finalcutlibrarymanager/
Nor their contact page: www.arcticwhiteness.com/contact/
If you have tried to contact them but you got no reply, maybe you can try their FB page: www.facebook.com/pages/Arctic-Whiteness/275751519124930
- Ronny
Nor their contact page: www.arcticwhiteness.com/contact/
If you have tried to contact them but you got no reply, maybe you can try their FB page: www.facebook.com/pages/Arctic-Whiteness/275751519124930
- Ronny
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23 Sep 2014 16:57 #53093
by joema
Replied by joema on topic Final Cut Library Manager still available?
Thanks, there is apparently a network problem. Using nslookup to arcticwhiteness.com returns 213.186.33.19, but ping fails to that address if using Comcast ISP from my location (TN, USA). Tried Google Public DNS, also Mac and Windows clients, no difference. I suggested on their Facebook page they investigate this.
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23 Sep 2014 17:20 #53095
by BenB
Replied by BenB on topic Final Cut Library Manager still available?
I'm having no trouble getting to them or their site. Don't thing it's on their end.
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23 Sep 2014 18:09 #53104
by Yarrow
Replied by Yarrow on topic Final Cut Library Manager still available?
FWIW I can never access their website from my network at work (university) either. As soon as I am outside that network I can access it. Never figured out why.
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23 Sep 2014 22:46 #53118
by joema
Replied by joema on topic Final Cut Library Manager still available?
There's definitely a network issue. Today I could connect from various Mac and Windows PCs using different ISPs across in a geographic region. However one PC behind Norton ConnectSafe (formerly Norton DNS) could not connect. It was not a blocked site but Norton DNS itself could not reach arcticwhiteness.com.
This evening Comcast escalation support reproduced the problem and are now investigating. It is likely not isolated to Comcast but may be at the French ISP hosting the site, or associated DNS servers.
This evening Comcast escalation support reproduced the problem and are now investigating. It is likely not isolated to Comcast but may be at the French ISP hosting the site, or associated DNS servers.
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23 Sep 2014 23:17 #53119
by Bobbyco
Replied by Bobbyco on topic Final Cut Library Manager still available?
I've been trying myself since Friday. Sent them a tweet to ask about site but no response there.
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25 Sep 2014 19:40 #53186
by joema
Replied by joema on topic Final Cut Library Manager still available?
OK it's working now. They must have fixed the network problem.
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25 Sep 2014 19:48 #53188
by Yarrow
Replied by Yarrow on topic Final Cut Library Manager still available?
Still not working for me inside my university network.
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25 Sep 2014 19:55 - 25 Sep 2014 19:58 #53189
by anickt
Replied by anickt on topic Final Cut Library Manager still available?
Your university probably has a firewall in place that is blocking access. I can't get to it from my office. I just downloaded the update to my personal iPhone and emailed it to myself. Problem solved!
Actually I just tried accessing their site again and it worked. Maybe try clearing cookies and caches on your browser.
Actually I just tried accessing their site again and it worked. Maybe try clearing cookies and caches on your browser.
Last edit: 25 Sep 2014 19:58 by anickt. Reason: added info
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25 Sep 2014 20:12 #53190
by joema
Replied by joema on topic Final Cut Library Manager still available?
Here are a few diagnostic steps to try (Note, I'm no network expert)
From terminal or command-line: nslookup arcticwhiteness.com
Ping the returned IP, e.g, ping 213.186.33.19
Try Google Public DNS: developers.google.com/speed/public-dns/docs/using#setup
Try a DNS diagnostic tool such as intoDNS.com or solveDNS.com. Take the returned information and work with your local network admins or ISP to isolate the problem.
From terminal or command-line: nslookup arcticwhiteness.com
Ping the returned IP, e.g, ping 213.186.33.19
Try Google Public DNS: developers.google.com/speed/public-dns/docs/using#setup
Try a DNS diagnostic tool such as intoDNS.com or solveDNS.com. Take the returned information and work with your local network admins or ISP to isolate the problem.
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25 Sep 2014 21:08 #53197
by Yarrow
Replied by Yarrow on topic Final Cut Library Manager still available?
Thanks for the tips. I get a Request timeout on the ping. I don't need to access the site badly enough to deal with the molasses-like bureaucracy that is the IT department 
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25 Sep 2014 21:48 #53202
by joema
Replied by joema on topic Final Cut Library Manager still available?
Just a final comment about the tool itself: this is an incredible product. Even given the recent improvements in FCP X, LibraryManager greatly streamlines managing libraries and safely deleting unneeded proxy/render/flow files.
It is so good and so easy to use, I can't believe Apple hasn't just bought the company and rolled these features into FCP X.
It is so good and so easy to use, I can't believe Apple hasn't just bought the company and rolled these features into FCP X.
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25 Sep 2014 21:50 #53203
by Yarrow
Replied by Yarrow on topic Final Cut Library Manager still available?
Totally agree- I won't be surprised at all if that happens.
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26 Sep 2014 08:48 - 26 Sep 2014 12:10 #53231
by tarmes
Replied by tarmes on topic Final Cut Library Manager still available?
Hi everyone,
We are, of course, still in business
This network issue is very frustrating. It's really not my area of expertise and I'm struggling to find out what the cause is. I contacted our service provider but I've still not heard back from them.
However, reading through this thread it seems like it might have sorted itself out? I hope so.
Thank you all for your comments of the software, your support is much appreciated. I can't see Apple buying it any time soon though
Tim
We are, of course, still in business
This network issue is very frustrating. It's really not my area of expertise and I'm struggling to find out what the cause is. I contacted our service provider but I've still not heard back from them.
However, reading through this thread it seems like it might have sorted itself out? I hope so.
Thank you all for your comments of the software, your support is much appreciated. I can't see Apple buying it any time soon though
Tim
Last edit: 26 Sep 2014 12:10 by tarmes.
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26 Sep 2014 08:52 - 26 Sep 2014 08:52 #53232
by tarmes
Thank you for bring this to Comcast's attention. I'd tried to find a way to contact them from here but it was impossible. If you hear back from them as to the cause of the issue then please let me know. I'd also like to know if it's really be resolved.
Tim
Replied by tarmes on topic Final Cut Library Manager still available?
joema wrote: This evening Comcast escalation support reproduced the problem and are now investigating. It is likely not isolated to Comcast but may be at the French ISP hosting the site, or associated DNS servers.
Thank you for bring this to Comcast's attention. I'd tried to find a way to contact them from here but it was impossible. If you hear back from them as to the cause of the issue then please let me know. I'd also like to know if it's really be resolved.
Tim
Last edit: 26 Sep 2014 08:52 by tarmes.
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26 Sep 2014 17:41 #53278
by Yarrow
Replied by Yarrow on topic Final Cut Library Manager still available?
Hi tarmes FWIW I have never been able to reach the Arctic Whiteness website from within my university network. Otherz above have indicated this is probably a firewall issue and it may well be, but your website is the ONLY one that I have problems with. I appear to be completely unrestricted otherwise (including Facebook and a vast array of websites running the gamut of content types. I haven't tried loading any porn sites tho 
)
It seems odd to me that yours is the only site I have ever been unable to access.
)It seems odd to me that yours is the only site I have ever been unable to access.
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28 Sep 2014 07:37 - 28 Sep 2014 08:32 #53329
by Vinc26
Replied by Vinc26 on topic Final Cut Library Manager still available?
Hi all,
It's a real problem for us. We still do not arrive to find a solution, mainly because we are not able to reproduce this problem of inaccessibility.
Those who have the problem, could you tell us if you access these other sites:
1 - timothyarmes.com
2 - www.lesyeuxouverts.com
They are hosted and designed differently. This will allow us perhaps to isolate the source of the problem.
Thank you for your help!
And thank you for your feedback!
It's a real problem for us. We still do not arrive to find a solution, mainly because we are not able to reproduce this problem of inaccessibility.
Those who have the problem, could you tell us if you access these other sites:
1 - timothyarmes.com
2 - www.lesyeuxouverts.com
They are hosted and designed differently. This will allow us perhaps to isolate the source of the problem.
Thank you for your help!
And thank you for your feedback!
Last edit: 28 Sep 2014 08:32 by Vinc26.
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28 Sep 2014 14:22 #53342
by Bobbyco
Replied by Bobbyco on topic Final Cut Library Manager still available?
VInc26 Your site has worked for me since Friday. I finally was able to get the latest update
It is still working for me now, as well as the two other sites you posted to test.
It is still working for me now, as well as the two other sites you posted to test.
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31 Oct 2014 16:20 - 31 Oct 2014 16:20 #55318
by Vinc26
Replied by Vinc26 on topic Final Cut Library Manager still available?
Hi all!
To answer the original question: yes! Final Cut Library Manager is available, and more alive than ever! Of course, we work on the next update we hope to release before the end of the year. It will adopt the flat design of Yosemite (even if the current version already works perfectly in Yosemite!). We are also working on new features.
But in the meantime, the good news of the day is that today only (October 31, 2014), buy Final Cut Library Manager for only € 7.50 (approx. $ 7.85) instead of € 9.95! Please share it! www.arcticwhiteness.com/finalcutlibrarymanager/
To answer the original question: yes! Final Cut Library Manager is available, and more alive than ever! Of course, we work on the next update we hope to release before the end of the year. It will adopt the flat design of Yosemite (even if the current version already works perfectly in Yosemite!). We are also working on new features.
But in the meantime, the good news of the day is that today only (October 31, 2014), buy Final Cut Library Manager for only € 7.50 (approx. $ 7.85) instead of € 9.95! Please share it! www.arcticwhiteness.com/finalcutlibrarymanager/
Last edit: 31 Oct 2014 16:20 by Vinc26.
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