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Compressor 4.1 Blank Window
19 Dec 2013 18:09 #36506
by cseeman
Compressor 4.1 Blank Window was created by cseeman
Compressor 4.1 Blank Window
Mavericks 10.9.1
Go to Guest User and Compressor Opens as normal so this is specific to my User Admin Account.
I get the
Current Active Completed window
File / Add File is greyed out along with the other File menu options
in
View / Settings and Locations are selectable but nothing happens.
I searched through the User Library and tossed all related Preferences I can find.
Rebooted
Restarted Compressor
No Change
Again this is User specific since Guest User functions normally.
Perhaps I missed a Preference I should have trashed but or there's a user specific Cache or Temp file I'm missing.
Mavericks 10.9.1
Go to Guest User and Compressor Opens as normal so this is specific to my User Admin Account.
I get the
Current Active Completed window
File / Add File is greyed out along with the other File menu options
in
View / Settings and Locations are selectable but nothing happens.
I searched through the User Library and tossed all related Preferences I can find.
Rebooted
Restarted Compressor
No Change
Again this is User specific since Guest User functions normally.
Perhaps I missed a Preference I should have trashed but or there's a user specific Cache or Temp file I'm missing.
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- Russ Haskell
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19 Dec 2013 18:21 #36511
by Russ Haskell
Replied by Russ Haskell on topic Compressor 4.1 Blank Window
Similar problem. I first trashed preferences. No change. Then used FCS Remover to uninstall. Reinstalled and now I think it works – except that I can't enable additional instances for a cluster; it's complete;y greyed out in Advanced tab. Also, I don't know where they stuck Qmaster this time. (I don't find an embedded app folder in package contents.
Russ
Russ
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19 Dec 2013 18:33 - 19 Dec 2013 18:35 #36512
by BenB
Replied by BenB on topic Compressor 4.1 Blank Window
You have to be on a network and Compressor has to see other Compressors out there to have more than 1 instance allowed on your machine.
Qmaster is gone, it is all done way more easily in the Preferences now.
Look at page 11 of this white paper.
www.apple.com/final-cut-pro/docs/Transit...ng_to_Compressor.pdf
Qmaster is gone, it is all done way more easily in the Preferences now.
Look at page 11 of this white paper.
www.apple.com/final-cut-pro/docs/Transit...ng_to_Compressor.pdf
Last edit: 19 Dec 2013 18:35 by BenB.
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19 Dec 2013 18:36 #36513
by cseeman
Replied by cseeman on topic Compressor 4.1 Blank Window
Used FCS Remover.
Removed Compressor 4
Reboot
Re Download Compressor 4.1
No Change Unfortunately.
Removed Compressor 4
Reboot
Re Download Compressor 4.1
No Change Unfortunately.
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- Russ Haskell
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19 Dec 2013 18:49 #36516
by Russ Haskell
Thanks; I had seen that.
What I was trying to do is as follows from C 4.1 Help:
You can increase the processing power of a single computer, and thus reduce the time it takes to process batches, by enabling one or more additional instances of the Compressor application.
Hide
Enable instances of Compressor
Choose Compressor > Preferences (or press Command-Comma).
Click Advanced.
Select the “Enable additional Compressor instances” checkbox, then choose a number of instances from the pop-up menu.
This is unavailable (greyed out) for me in the Advanced tab in Preferences.
Russ
Replied by Russ Haskell on topic Compressor 4.1 Blank Window
BenB wrote:
Look at page 11 of this white paper.
www.apple.com/final-cut-pro/docs/Transit...ng_to_Compressor.pdf
Thanks; I had seen that.
What I was trying to do is as follows from C 4.1 Help:
You can increase the processing power of a single computer, and thus reduce the time it takes to process batches, by enabling one or more additional instances of the Compressor application.
Hide
Enable instances of Compressor
Choose Compressor > Preferences (or press Command-Comma).
Click Advanced.
Select the “Enable additional Compressor instances” checkbox, then choose a number of instances from the pop-up menu.
This is unavailable (greyed out) for me in the Advanced tab in Preferences.
Russ
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19 Dec 2013 19:00 - 19 Dec 2013 19:26 #36519
by cseeman
Replied by cseeman on topic Compressor 4.1 Blank Window
Ben there's two of us with issues.
15:" 2011 MacBooPro (not Retina).
Again for me it's User specific as Guest User looks and works fine.
Despite moving all Prefs manually and then doing the same with FCS Remover.
I've got nothing but the blank
Current Active Completed window.
Show/Hide on the right does NOTHING.
Selecting View/Settings or View/Locations does NOTHING
File menu options are all greyed.
15:" 2011 MacBooPro (not Retina).
Again for me it's User specific as Guest User looks and works fine.
Despite moving all Prefs manually and then doing the same with FCS Remover.
I've got nothing but the blank
Current Active Completed window.
Show/Hide on the right does NOTHING.
Selecting View/Settings or View/Locations does NOTHING
File menu options are all greyed.
Last edit: 19 Dec 2013 19:26 by cseeman.
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19 Dec 2013 19:04 #36522
by cseeman
Replied by cseeman on topic Compressor 4.1 Blank Window
Doubt you'll get much useful from this screenshot
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19 Dec 2013 20:05 #36542
by jamecude
Replied by jamecude on topic Compressor 4.1 Blank Window
Wow, that's a weird one. Have you tried trashing the layout files here? ~/Library/Application Support/Compressor/Layouts
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19 Dec 2013 20:19 #36545
by cseeman
Replied by cseeman on topic Compressor 4.1 Blank Window
Thanks!
Trashed that.
For good measure I also trashed:
Command Sets
History
Settings
Storage
That fixed it.
I guess those are things that FCS Remover doesn't remove.
Major Thanks!
Trashed that.
For good measure I also trashed:
Command Sets
History
Settings
Storage
That fixed it.
I guess those are things that FCS Remover doesn't remove.
Major Thanks!
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19 Dec 2013 20:32 - 19 Dec 2013 20:32 #36550
by BenB
Replied by BenB on topic Compressor 4.1 Blank Window
The instances is dependent upon what your hardware can handle. Apple should be updating that online help doc soon.
Don't think FCS Remover has been updated for Compressor 4.1.
Don't think FCS Remover has been updated for Compressor 4.1.
Last edit: 19 Dec 2013 20:32 by BenB.
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19 Dec 2013 20:52 #36559
by cseeman
Replied by cseeman on topic Compressor 4.1 Blank Window
BTW as per Russ's issue with instances.
I have Quad i7 Sandy Bridge and 10GB RAM. When enabled in Compressor Preferences I can only create 1 Instance. Maybe I'm just missing a setting. I haven't checked that closely. I'd think I should be able to create at least 4 instances though.
I have Quad i7 Sandy Bridge and 10GB RAM. When enabled in Compressor Preferences I can only create 1 Instance. Maybe I'm just missing a setting. I haven't checked that closely. I'd think I should be able to create at least 4 instances though.
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19 Dec 2013 20:57 - 19 Dec 2013 21:08 #36568
by BenB
Replied by BenB on topic Compressor 4.1 Blank Window
Just confirmed that if the instances option is grayed out, that hardware will only support 1 single instance. Not a bug.
There is some confusion about this, and you guys are not seeing bugs. Apple should be update the online help doc to clarify this soon.
help.apple.com/compressor/mac/4.1/#cpsrd42eb6d3
There is some confusion about this, and you guys are not seeing bugs. Apple should be update the online help doc to clarify this soon.
help.apple.com/compressor/mac/4.1/#cpsrd42eb6d3
Last edit: 19 Dec 2013 21:08 by BenB.
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19 Dec 2013 21:36 - 19 Dec 2013 21:38 #36577
by cseeman
Replied by cseeman on topic Compressor 4.1 Blank Window
Well with Quad i7 Sandy Bridge and 10GB of RAM (assuming 2 GB of ram per instance) I should have 4 instances.
The number of instances available in the pop-up menu changes automatically based on the amount or RAM and number of CPU cores in your computer
4 cores and 10GB shouldn't be 1 instance.
Something's up.
The number of instances available in the pop-up menu changes automatically based on the amount or RAM and number of CPU cores in your computer
4 cores and 10GB shouldn't be 1 instance.
Something's up.
Last edit: 19 Dec 2013 21:38 by cseeman.
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19 Dec 2013 21:43 #36578
by cseeman
Replied by cseeman on topic Compressor 4.1 Blank Window
Ben, may not be a "bug" but if there's a limit it's not explained.
This would be that 4 Core Sandy Bridge and 10GB of RAM doesn't earn a 2nd instance.
They give no explanation as to what the thresholds are.
Bug, maybe not. Bad documentation, yes IMHO.
This would be that 4 Core Sandy Bridge and 10GB of RAM doesn't earn a 2nd instance.
They give no explanation as to what the thresholds are.
Bug, maybe not. Bad documentation, yes IMHO.
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19 Dec 2013 22:42 #36589
by Triumph
Replied by Triumph on topic Compressor 4.1 Blank Window
Everything I want to do in this program it directly crashes
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19 Dec 2013 23:04 #36592
by marchyman
Replied by marchyman on topic Compressor 4.1 Blank Window
4 cores and 32 GB is only giving me one instance, too.
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19 Dec 2013 23:46 #36600
by cseeman
Apple's not telling us something.
Replied by cseeman on topic Compressor 4.1 Blank Window
marchyman wrote: 4 cores and 32 GB is only giving me one instance, too.
Apple's not telling us something.
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20 Dec 2013 00:02 #36602
by marchyman
Replied by marchyman on topic Compressor 4.1 Blank Window
More Compressor stuff
bug: Click on "add output" and watch the core dump in a console window.
I copied the HD 720p setting and changed to High Profile w/CABAC entropy only to watch the QT settings change to single pass. When I edit the settings for multi-pass the entropy mode switch back to CAVLC. Seems you cant have both.
bug: Click on "add output" and watch the core dump in a console window.
I copied the HD 720p setting and changed to High Profile w/CABAC entropy only to watch the QT settings change to single pass. When I edit the settings for multi-pass the entropy mode switch back to CAVLC. Seems you cant have both.
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20 Dec 2013 00:12 #36604
by diamond3
Replied by diamond3 on topic Compressor 4.1 Blank Window
I'm having the same issue with the number of instances. 2013 iMac 3.5 i7, 32gb ram and the GTX 780M. Only 1 instance and distributed processing with a 2012 iMac i7 just shows up as unavailable. If neither of these will work, then I'm assuming only the new Mac Pro will.
I've got them both successfully encoding individually and that's about it.
I've got them both successfully encoding individually and that's about it.
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