Apple have published a document with a lot of help links that are designed to troubleshoot the basic problems you might get with FCPX. One we would definitely bookmark.
Just published, this Apple Knowledge Base document details 10 steps to possible solutions for problems editors might have with Final Cut Pro X. Some points are obvious, some not so obvious, but it's good to have all the help links in one place. Item 9 deals with trashing your preferences on Snow Leopard & Lion, we have highlighted the sections in yellow.
We also hope they don't mind us republishing the article here on FCP.co.
Final Cut Pro X: Troubleshooting basics
Final Cut Pro X
If Final·Cut Pro X·isn't performing as expected, try these basic troubleshooting steps to attempt to isolate and resolve the issue. Please note that these steps are not intended to address a specific issue and are not comprehensive.
Important note: First back up events, projects, and Final·Cut Pro X
Prior to performing steps in this article, ensure that you have a current backup of your events, projects, and of Final·Cut Pro X.·For more information see:
- Back up projects, your Project Library, and Events in Final·Cut Pro X
- Mac App Store: Backing up your app purchases
1. Review Final·Cut Pro X documentation
In order to verify that Final·Cut Pro X is working as expected, it's always a good idea to review the documentation to ensure that you clearly understand the expected behavior of what you're trying to do in Final Cut Pro X. Following this step thoroughly could save a lot of time by eliminating perceived issues.
For information on how to access Final·Cut Pro X Help see·Final Cut Pro X, Motion 5, Compressor 4: User manuals.
2. Verify that your computer meets the system requirements for Final Cut Pro X
Ensure that your computer meets the OpenCL-capable graphics card or Intel HD Graphics 3000 or later system requirement.·For more information see:
- Final Cut Pro X, Motion 5, Compressor 4: Using OpenCL-enabled graphics cards
- Final Cut Pro X, Motion 5, Compressor 4: Graphics card compatibility
3. Ensure Final Cut Pro X is up to date
Note:·If you are actively working on a project, avoid updating or upgrading Final·Cut Pro X until you are finished with the project. Either complete the project in the version of Final Cut Pro X you are currently working in, or ensure that you have a current backup of your events, projects, and Final·Cut Pro X. This is so you can revert to the previous state that your data and the application were in if updating or upgrading to the latest version of Final Cut Pro X·does not address your issue.·For more information see:
- Mac App Store: Update applications.
- Final Cut Pro X, Motion 5, Compressor 4: Issues updating on the Mac App Store
4. Verify that the ProApps QuickTime Codecs are installed
5. Make sure you're using a media format or device supported for use with Final Cut Pro X
For more information see:
6. Check third-party compatibility
If you use any third-party software (plug-ins, tools, or content) with Final Cut Pro X, contact the manufacturer to ensure that the version of third-party software you have installed is compatible with the version of Final·Cut Pro X you're using.
7. Hide Events and Projects
You can isolate issues with events and projects by hiding your events and projects and then un-hiding a project or event. Do this one at a time until you are able to reproduce the issue and identify an affected event or project.·For detailed information on hiding events and projects see·Final Cut Pro X: Hiding events and projects.
8. Test with known-good media
Known-good media is media that is known to consistently work without issues. This can be a media file from a previous project that you confidently know works as expected. Alternately, you could add a generator and an audio file to a new Final·Cut Pro X project (or a new Motion project) and export media using an Apple ProRes codec, like Apple ProRes 422, to create a known-good media file for troubleshooting.
Using known-good media can help you isolate an issue down to the media you're attempting to work with. If known-good media works as expected in Final Cut Pro X but other media you've imported into Final Cut Pro X does not, there may be an issue with the imported media. You may need to acquire it again from the original source, or it may be media that is not supported for use in Final Cut Pro X. For more information see·Final Cut Pro X Help: Supported media formats.
9. Reset Final Cut Pro X preferences
Important note before you begin:
Before resetting user preferences, be sure to first review your Final·Cut·Pro X preferences as they are currently configured, and note any specific settings you've chosen. When resetting the Final·Cut·Pro X preferences, your editing, playback, and import preferences will be returned to default settings the next time you open Final·Cut Pro X. For example, in your Import preferences you may have deselected the "Copy files to Final Cut Events folder" checkbox for a specific reason. If you reset the preferences and relaunch Final·Cut Pro X, this check box will be enabled by default and may not be the setting you prefer for your workflow.
These articles are helpful for understanding the different preferences:
- Final·Cut Pro X Help: Editing preferences
- Final·Cut·Pro X·Help: Playback preferences
- Final·Cut Pro·X Help: Import preferences
Upon opening Final·Cut Pro X after you've reset the preferences to default, you can then set your preferences as they were configured previously. Do this before proceeding with tasks in Final·Cut·Pro·X.
How to reset the Final Cut Pro X Preferences:
Follow the steps below for the version of Mac OS X that you are using.
OS X 10.7 Lion
In the Finder, hold down the Option key and choose Library from the Go menu.
In the Library folder that opens, move the following files to the Desktop:
Mac OS X 10.6 Snow Leopard
In Finder, choose Home from the Go menu.
In the Home folder that opens, open the Preferences folder. Move the following file to the Desktop:
After resetting preferences, perform the same steps that caused the issue to occur originally. If the issue no longer occurs, move the preference files you moved to the desktop to the Trash. Empty the Trash to delete them from the system.
10. Remove and reinstall Final·Cut Pro X
For instructions on removing and reinstalling Final·Cut Pro·X see·Final Cut Pro X: How to remove and reinstall Final Cut Pro X.